Maintained 2 design systems based on Ant Design and Material Design, ensuring cross-product visual consistency and front-end development efficiency.

Led the end-to-end design for the Agent Settlement tool, digitizing the manual invoice reconciliation process. Minimized cross-file toggling and reduced email communication.

Initiated the research and establishment of OEC’s first UX Writing Guidelines, improving content clarity and consistency.

Led the redesign of critical features (Message Board, Document Upload, Email Notification). Focused on bridging gaps between the old design and real-world use case.

Collaborated closely with the US Customer Support and Product Owner teams to translate pain points into design solutions. Successfully secured buy-in for product pivots.